Casual Camping Canada Rental Terms for travel between 01-Mar-2012 and 31-Oct-2012

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Casual Camping Canada. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Casual Camping Canada.

-  The Supplier means the operator of Casual Camping Canada.
-  The Client is also referred to as the hirer (s) and/or the driver (s).

PAYMENTS
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 35 days prior to your rental commencing.

If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation. Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable..

CANCELLATION POLICY
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

If cancelled within 3 days of request                    No charge
Up to 33 days prior to departure                         CAN$200.00 plus taxes
33 - 19 days before scheduled departure             60% of total rental charges plus taxes
18 - 4 days before scheduled departure               75% of total rental charges plus taxes
3 days before scheduled departure or No show    100% of the total rental charges plus taxes

One way fee is also payable in full on one-way cancellation.
No refunds for early returns.
The supplier will not refund any reservation cancelled, missed or otherwise as a result of act of God, or war or an act of terrorism.

AMENDMENTS - RESERVATION CHANGES
First change no charge, $50 for each additional change.

Please note: these are the fees set out by the supplier in addition to those on the website amendment fees.

TRAVEL INSURANCE
The Supplier strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

MINIMUM RENTALS
- 1 week minimum for rentals
- 1 week minimum on Vancouver-Calgary (or vice versa) one-way bookings
- 2 weeks minimum on Class A bookings
- 3 weeks minimum on Northern Rentals

OFFICE HOURS
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Holidays Closed

2012 HOLIDAYS
New Year’s Day          Jan 1 & 2
Family Day                 Feb 20
Good Friday                Apr 6
Victoria Day                May 21
Canada Day                Jul 1 & 2
BC Day                      Aug 6 (YVR & YYC only)
Labour Day                 Sep 3
Thanksgiving Day        Oct 8
Remembrance Day      Nov 11 (YVR & YYC only)
Christmas Day            Dec 25 & 26

DISTANCE FROM THE AIRPORT
Vancouver 40km
Calgary 7km

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra $50/hour and the transfer to the hotel will be void.
No refunds for early return!

PICK-UP AND DROP-OFF INSTRUCTIONS
Pick up and Transfer Times are between 10am to 3pm. The client must phone early in the morning or the day before, if they wish to be picked up. The client must pick-up and return the vehicle at the supplier's depot unless otherwise specified. 

Upon delivery of the vehicle, the client must hold a voucher containing the particulars of the rental: party’s name, reference number, type of vehicle, items prepaid and items to be paid locally. Please bring your own car seat for babies. No transfer for bikes!

VANCOUVER & CALGARY TRANSFERS
Pick-up and drop-off at Downtown Hotels and Airport Hotels. Drop off at airport as well. The traffic, especially in Vancouver, is unpredictable and the supplier therefore will work closely together with a Taxi Company in order to serve customers on time. Casual Camping do not provide a baby seat for the transfer, please ensure that you bring your own.

EXPRESS PICK UP
To serve customers faster and better the supplier ask that the following customer information be sent to them at least one week prior to pick-up.

A. Name, address, phone number and credit card number with expiry date and V-code of principal driver, email address.
B. Name and driver’s license number of additional driver(s).
C. Name and address of transfer hotel.

SKYTRAIN (Vancouver)
Canada Line is here! SkyTrain’s newest line opened August 17, 2009. The Line connects people to dozens of local destinations, including Coquitlam’s “Braid” SkyTrain Station where the supplier can easily pick-up and drop-off customers! Transfer from and to the Coquitlam “Braid” Skytrain Station is offered at no cost!

This is an easy, inexpensive and comfortable way to travel for customers from and to this location!

ORIENTATION
1. The supplier thoroughly explain the vehicle and appliances to customers in person with detailed instructions so they will be sure to enjoy their camping trip.
2. The supplier explain the rental contract at which time the supplier will collect for items not prepaid, insurance premium and cleaning security deposit.
3. The supplier give advice on where and how to drive in Canada. An explanation of how to operate the vehicle will be given in English, German, Dutch, Italian or French according to the client’s preference.
4. The clients will receive free tour packages, maps and campsite information along with a personal explanation of things to do and see! Free storage of luggage is also provided.
5. An instruction manual will be given informing the client again what to do in case of breakdown or accident, rules and regulations of the road and how to maintain the vehicle to operate the RV safely.

The supplier familiarize customers personally with vehicles and if requested, the supplier will take them for a short test drive. The supplier spend 60 minutes on this “hands on” explanation. (NO video!)

RENTER’S RESPONSIBILITY
Every renter must have a valid credit card to be able to rent an RV from The supplier. The renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. This includes checking engine oil, fluids and coolant levels at each refueling, as well as reporting mechanical failures immediately. Necessary repairs over $75 require/need prior authorization from office. Insurance coverage is void by not reporting any damage to the supplier and Insurance Company within 24 hrs.

AVAILABILITY
If, for any reason, beyond the supplier's control the reserved vehicle is not available, the supplier reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter’s responsibility. Should a lower rated vehicle be offered, The supplier’s only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage against the supplier.

DRIVER’S REQUIREMENTS AND TRAVEL RESTRICTIONS
- Driver’s must be between 21 -75 years of age
- Travel restrictions; See insurance information page

ROADSIDE ASSISTANCE
Our Casual Camping fleet is excluded from roadside assistance, due to mileage.

SECURITY DEPOSIT
CDR Insurance: $500 charged to credit card.

NORTHERN RENTALS
A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska.
Northern use must be specified and confirmed at time of reservation. The supplier allow northern rentals with non-slide C22’, C24’ and C26’ slide out. 3 week minimum applies.

US BORDER CROSSING
Travelling into the United States is allowed at no extra charge.

CLEANING DEPOSIT
$150 ($250 for the A Class) is processed at time of rental and refunded upon return of clean unit.
No pets/animals allowed!No smoking allowed in any of the vehicles!

Cleaning Charges:

$500 smoking/pets
$75/hour inside/outside cleaning
$25 dumping per tank
$75 fuel refuel service fee + fuel cost

INSURANCE
The supplier maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

DEPOSITS
At time of rental the supplier will charge the renter’s credit card with an Insurance Deposit ($500) and a Cleaning Deposit ($150 / $250 Class A) . Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.

Deposits Deluxe Van and Motorhome                                                                       Deposit Class A
Cleaning Deposit   $150                                                                                               Cleaning Deposit  $250
Insurance Deposit $500 charged to credit card                                                               Insurance Deposit $500 charged to credit card
Total Deposit        $650                                                                                               Total Deposit        $750

TRAVEL NOT ALLOWED
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.

BREAKDOWN AND REPAIRS
The Client acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of the Company. The client agrees to hold the Company harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.

The Company will make all reasonable efforts to assist the Client to obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities.

Within 24hrs. a report to the supplier/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fre or theft, otherwise insurance is null and void.
 

The following damages are not covered by insurance and the cost of all resulting repairs and replacement vehicles are therefore the responsibility of the renter:

- Failure to maintain all fluid levels;
- Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
- Operation by anyone under 21 years of age or not licensed; or not listed on the rental agreement
- Driving under the influence of alcohol or drugs;
- Deliberate or wilfull damage by renter or guests;
- Damage to the interior of the motorhome;
- Travel in restricted areas (see the above);
- Towing of any kind;
- Freezing of the vehicle’s systems;
- More passengers than the available seat belts;
- Damage occurring in an accident that the renter has failed to report to the supplier, Insurance Company or police
- Motorhome theft in Montreal or Ottawa - when parked - (except specific campgrounds)

Self-Caused Accidents
The supplier reserves the right to deny replacing the vehicle depending on cause of accident and their availability.

OTHER IMPORTANT INFORMATION

ADDITIONAL DRIVER
2 drivers are free of charge; 3rd driver and more $10/ driver/ day

ALL INCLUSIVE PACKAGE
This option includes 100 km/day, Prep. Fee, and Convenience Kits, Transfer, CDR Insurance

PRE-PAID KILOMETERS
100km per day packages, 500km packages and Unlimited Kilometers packages (only in connection with the All Inclusive Package, minimum rent of 14 days required) can be prepaid at time of reservation. Extra Km: CAD$0.37 per kilometer; Payable upon return of the vehicle; applies to all vehicles.

TAXES
Calgary departures ------ 5%
Vancouver departures---12%

PREPARATION FEE
CAD$75; Includes propane fuel, 1 pack toilet paper, toilet & 1 container of chemicals
CAD$150 - includes propane fuel, 1 pack toilet paper, toilet & 1 container of chemicals, Transfers to/from specified points

CONVENIENCE KITS (Maximum charge: 4 kits per vehicle)
Dishes & cutlery: The Supplier always packs 2 extras of each item. Charges will apply for lost or broken equipment. Extras like wine glasses and teapots upon request.

PER VEHICLE
1 set of pots and pans, 1 frying pan, 1 set of bowls, 1 meat platter, 1 can opener, 1 cork screw, 1 whisk, 1 spatula, 2 carving knives, 1 peeler, 1 serving spoon, 1 cooking spoon, 1 cutlery tray, 1 cutting board, 1 kettle, 1 coffee maker, 2 tea towels, 1 pair rubber gloves, 1 sieve or strainer,
1 broom and dustpan, 1 flashlight / tool set, 1 fire extinguisher, 1 pair of scissors, 1 waste basket, 1 axe, 1 cleaning cloth, 1 first aid kit, 1 pot holder set

PER PERSON
1 duvet (nordic), 1 duvet cover, 2 sheets per bed, 1 pillow and cover, 1 hand towel, 1 bath towel, 1 face cloth, 1 large plate, 1 small plate, 1 cereal & fruit bowl, 1 cup, 1 glass, 1 egg cup with spoon, 1 knife, 1 fork, 1 tablespoon, 1 teaspoon, 1 steak knife

NORTHERN RENTAL
CAD$300 Minimum rental charge: 3 weeks.
Conditions apply, please read The Supplier's terms and conditions

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Casual Camping Canada Insurance

INSURANCE
The supplier maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

DEPOSITS
At time of rental the supplier charge the renter’s credit card with a Cleaning Deposit ($150 / $250 Class A). A $500 Security Deposit will be charged to your credit card at time of pick up. Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.

Deposits Deluxe Van and Motorhome                                                                           Deposit Class A
Cleaning Deposit   $150                                                                                                   Cleaning Deposit   $250
Insurance Deposit $500 charged to your credit card                                                   Insurance Deposit $500 charged to your credit card
Total Deposit        $650                                                                                                       Total Deposit        $750

TRAVEL NOT ALLOWED
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.

BREAKDOWN AND REPAIRS
The Client acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of the Company. The client agrees to hold the Company harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.

The Company will make all reasonable efforts to assist the Client to obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities.

Within 24hrs. a report to the supplier/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fre or theft, otherwise insurance is null and void.
 

The following damages are not covered by insurance and the cost of all resulting repairs and replacement vehicles are therefore the responsibility of the renter:
- Failure to maintain all fluid levels;
- Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
- Operation by anyone under 21 years of age or not licensed;
- Driving under the influence of alcohol or drugs;
- Deliberate or wilfull damage by renter or guests;
- Damage to the interior of the motorhome;
- Travel in restricted areas (see the above);
- Towing of any kind;
- Freezing of the vehicle’s systems;
- More passengers than the available seat belts;
- Damage occurring in an accident that the renter has failed to report to the supplier, Insurance Company or police
- Motorhome theft in Montreal or Ottawa - when parked - (except specific campgrounds)

Self-Caused Accidents
The supplier reserves the right to deny replacing the vehicle depending on cause of accident and The Supplier's availability.

Calgary depot

Address: 540 Meridian Road NE , Calgary , AB , CA

OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25

2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and The Supplier 's transfer to the hotel will be void. No refunds for early return.

TRANSFERS
The transfer service is available at an additional charge of $75.
Pick-up and drop-off at Calgary Airport Hotels and Downtown Hotels. Drop off at airport as well.
Please note: Pick up transfers are not provided from Calgary International Airport Terminals to the office.

Calgary Intl Airport depot

OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25

2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and The Supplier 's transfer to the hotel will be void. No refunds for early return.

TRANSFERS
The transfer service is available at an additional charge of $75.
Pick-up and drop-off at Calgary Airport Hotels and Downtown Hotels. Drop off at airport as well.
Please note: Pick up transfers are not provided from Calgary International Airport Terminals to the RV office.

Vancouver depot

Address: 32 Fawcett Road , Coquitlam , Vancouver , BC , CA

OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25

2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and The Supplier's transfer to the hotel will be void. No refunds for early return.

Vancouver Intl Airport depot

OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25

2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and The Supplier's transfer to the hotel will be void. No refunds for early return.

TRANSFERS
The transfer service is available at an additional charge of $75.
Pick-up and drop-off at Vancouver Downtown Hotels, Vancouver International Airport Hotels, at Main St. Terminal (Airporter Bus Stop) and in Burnaby at the Accent Inn Hotel.
Drop-off at the Vancouver International Airport as well.